9/18/17 – Are you tired of failure?
9/11/17 – What you’re really saying is…I can’t…
9/8/17 – Are you bringing your ‘whole self’ to work?
9/7/17 – Here’s how to get your employees to care!
9/5/17 – Two Steps Forward…One step back…
9/4/17 – Stop waiting for ‘system’ fixes…You can start improving NOW!
8/28/17 – Go to the service gemba and see (and hear) for yourself!
8/21/17 – How will you help your customer today?

Karyn Ross Consulting

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