Join me for a series of three, free, 30-minute webcasts on The Toyota Way to Service Excellence.
Hosted by Lean Frontiers, these webcasts will focus on:
1. Creating Lean Services the Toyota Way – February 9th at 2 pm Eastern Time
2. Coaching and Kata for Service Excellence the Toyota Way – March 5th at 2 pm Eastern Time
3. Deliberately Developing a Culture of Service Excellence the Toyota Way – April 11th at 2 pm Eastern Time
For more information, and to register, click here!