January 31, 2018
10:00AM – 3:30PM Eastern Time
Only $195 per device (unlimited attendance per device)
Are you in a service organization? Or a service function within a manufacturing company? We’re bringing to you The Toyota Way to Service Excellence in a way that makes lessons of the book leap off the pages. Picture this… You book the conference room for January 31st and invite your entire team (and then some) to view the LIVE presentations using your projector and screen. You’ll be able to ask questions of the presenters and more importantly, discuss what you learned with your team. And best yet, the live presentations will be recorded and you can play them back, on-demand, individually or again, as a team. Great opportunity to watch, digest, discuss, and strategize exactly what the presentations means to you and your company. You’ll hear from the authors of The Toyota Way to Service Excellence, Jeff Liker & Karyn Ross, along with a select group of practitioners who will share with you their best practices and lessons learned!