How to Coach for Creativity and Service Excellence: A Lean Coaching Workbook is a self-contained workbook, enabling the reader to complete twenty-one days of practical exercises and activities focused on creativity, lean and coaching (one set per day). This will enable the reader to develop their capability and confidence to be creative, adapt lean principles, practices and tools to their unique service organization and coach others to do the same. The workbook will guide the reader through a structured, systematic, easy-to-understand, habit-building approach, and function as the reader’s ‘coach’.

Written in a workbook style, each chapter contains a short section of theory (including examples drawn from a wide variety of service sectors), then exercises and activities that you will complete right in the workbook to turn theory into the practice that ensures real learning. As you ‘work’ your way through the book, you will reclaim your creativity, learn Karyn’s tried-and-true 15-minute a day coaching approach and adapt lean principles, practices and tools to your own particular organization.

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