Did you know that today is World Kindness Day? At Karyn Ross Consulting, it’s one of our company holidays because kindness is an integral part of what we do. Sometimes people are surprised by that because they have the incorrect notion that ‘lean’ is ‘mean’. Many people think that lean is only about finding internal efficiencies, which, for many companies equates to reducing the number of people who do the work. Practiced the ‘Toyota Way’ lean is anything but that. It’s a way of working to develop people’s creative abilities to serve each and every customer in the most effective, efficient and personal, human way. And thinking about, and putting the needs of others first, is what kindness is all about.