Another problem I see quite often is that ‘knowing’ prevents people from ‘doing’ things differently. Unfortunately, if we aren’t opening to doing things differently, we run the risk of missing the opportunity to take advantage of what I call ‘happy accidents’ – things that work out unexpectedly for the better – and can turn into new products and services – like penicillin, Velcro and the microwave oven. When we’re open to admitting that we don’t know, the wonder, excitement and creativity that comes from ‘doing’ things differently is available to us. So, as I said yesterday, some people believe that ‘what you don’t know can’t hurt you’. Not me! I say, “What you don’t know, can’t help you!


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