Excited to be keynoting at this year’s conference! My topic: Service Excellence is Effective, Efficient and Personal!
This annual conference is hosted by Results Washington (part of the governor’s office). It’s a great opportunity for more than 2000 people from dozens of state agencies, tribal government, local government, the private sector and organizations to come together to learn about Lean, discuss lessons learned and share innovative ways of adapting Lean to the public sector. Breakout sessions are tailored for everyone from a Lean novice to folks who’ve been using it in their work for years. Anyone from line staff to mid-level managers to executive leaders will find lots to learn at the conference.