Excited to be a keynote speaker at the 18th Lean Management Conference, June 12 – 14, 2018 in Wroclaw, Poland!
I’ll be speaking on four different Toyota Way to Service Excellence topics, all relevant to both service organizations and manufacturing companies that want tie their organization together through lean principles, practices and tools!
- A Deep Dive into The Toyota Way to Service Excellence Principles, Practices and Tools
- Building in Quality at the Source in Service Processes
- Toyota’s Approach to Creating a Deliberate Culture of Continuous Improvement
- My ‘Tips and Tricks” for Overcoming Resistance at all Organizational Levels
It’s going to be a fabulous three days of learning!