ConsultingStart With Purpose
Does everyone in your organization have a deep understanding of your purpose?
Does your company have a Vision of Service Excellence?
Most don’t. Although many companies have vision or mission statements, they’re usually focused internally – on what the company wants to achieve – not externally – on what their customers want and need – now and for the long-term.
At KRC, we believe that service – and service excellence – is ultimately about putting the needs of others – your valued customers – above your own. And, in order to do that everyone must have both a deep understanding of the organization’s purpose and a shared Vision of Service Excellence.
That’s why KRC always starts by helping your leadership team create your Vision of Service Excellence. Firmly rooted in both your company’s values and a deep understanding of your customers’ needs, your Vision of Service Excellence will give everyone a clear and simple picture of what service excellence looks like and what they’re striving together towards.
Then we’ll help you turn your vision into reality through our unique, highly effective, learn-by-doing, Coached Practice approach.
CoachingLearn By Doing
Once you’ve created your Vision of Service Excellence, KRC will help you start turning that vision into reality immediately.
We’ll do that through our 3 times-per-week, FaceTime or Skype, 15-minute Coached Practice sessions. These highly effective sessions are designed to:
• Teach people how to generate creative, new ideas and turn them into better ways of working right away;
• Give people a structured, systematic way to develop the discipline and stamina needed for long-term behavioral and mindset changes;
• Support and nurture people’s efforts and confidence as they learn a new way of working;
• Provide expert coaching in-the-moment to both enable correct practice and show people how to apply their learning in diverse situations;
• Work with people’s work schedules, not against them! Short, frequent coaching sessions don’t disrupt work and insure daily progress.
As well as teaching people how to create better ways of working, KRC’s Coached Practice approach has many other benefits, including:
Speed: No time wasted in long, theoretical, up-front training classes. People simply start learning by doing. After 6 weeks of being coached, people are ready to begin coaching others.
Scalability: Because people begin coaching others quickly, creating better ways of working through Coached Practice scales quickly and organically throughout the organization.
Sustainability: Experiencing the real-life, immediate impact of learning by doing and teaching others in alignment with the organization’s Vision of Service Excellence insures long-term sustainability.
Engagement: What really engages people at work isn’t jeans-days or pizza parties. It’s the intrinsic reward of being part of something bigger than oneself and truly serving the needs of others. And that’s what Coached Practice provides.
Coached Practice. It’s what differentiates KRC’s approach from others and why the people we help are so successful in continuously creating better ways of working, now and for the long-term.
Professional DevelopmentWorkshops & Speaking
If you’re looking for a workshop that can be done online, is low on PowerPoint slides and boring theory, and high on practical, hands-on, learning by doing, then our workshops are for you!
How to Do Virtual Coaching
How to Do Lean When You Can’t Be There
How to Transform Your Traditional Lean Training Into a Virtual Experience!
Practical Creativity: Using Creativity & Lean to Create Better Ways of Working
How to Coach for Creativity and Service Excellence
Creating Effective, Efficient and Personal Service Throughout Your Organization
All workshops are suitable for conferences, consortiums and team events and are available in ½ Day, One-Day and Two-Day formats. Remote and in-person options available. And, as an added bonus, all workshop participants create a What’s Next Plan to turn their learning into action in their workplace and receive a follow-up ‘help’ session two weeks later!
Team Professional Development Series:
Looking for a way to engage your team in ongoing professional development that applies directly to your workplace? Then KRC’s Professional Development Series are for you!
The Toyota Way to Service Excellence Professional Development Series:
Ten, 45-minute, interactive, guided video-conference sessions based on The Toyota Way to Service Excellence
Creativity Lunch & Learn Pop-Ups:
45-minute, remote or in-person, guided Practical Creativity and Divergent Thinking experiences.
If you’re looking for an engaging speech personalized for your organization or a keynote for your conference, KRC would love to help! Current speaking topics include:
Fulfilling Your Purpose: The Creative Side of Lean
The Future is Not What We Already Know: Using Lean to Create the Services of the Future
Practical Creativity: Using Creativity and Lean for Long-Term Success
Service Excellence is Effective, Efficient and Personal
You are Creative! Oh Yes YOU Are!
Fulfilling Your Purpose: Your Business is About More Than Making Money!
Don’t see a workshop, professional development series or speaking topic that would help your organization? Then give us a call! We’d love to create one that meets your needs!
KRC's Mission & ValuesRight-Sized-Price Business Model
Our business model: Right-Sized-Price
At KRC we understand that everyone has a budget. And that everyone needs help. That’s why we don’t have set prices for any of our services. We simply ask that you look at your budget and what’s comfortable for you. Then we’ll work together to figure out what KRC can do to help.
Our Commitment: KRC will never turn away anyone who is truly committed to learning, to fulfilling their purpose and making a better world. We’ll always find a way to help!
More About Our Mission & Values
Helping People Improve the World means that KRC will respect each person’s humanity while supporting them as they gain confidence in working together in new ways. By teaching people to be creative thinkers, we enable them to solve problems, make improvements, build relationships and create communities inside and outside of work.
At KRC, we believe that we’re put here on earth to help each other. As we continually improve ourselves and help each other, we work together to improve the world. We value:
Service: Help is more valuable than money. Service means putting the needs of others above your own.
Synthesis: Bringing together, not taking apart; ‘And’ instead of ‘Either/Or’; Making connections that build peaceful communities.
Multiplicity of Perspectives: Every being is different and put here on earth to fulfill its unique purpose and make a necessary contribution to the whole.
‘I can’: Everything you can imagine is real (Pablo Picasso); The difficult is what takes a long time, the impossible just takes a little longer (Fridtjof Nansen). There is always a way: we simply need an open mind to the spirit of challenge and the possibility inherent in seeming impossibilities.
Responsibility: Creating the world we live in – now and for the future – is each of our responsibilities; with every choice we make, we are actively creating that world; KRC values finding ways of living and working that will enable life to flourish forever (John R. Ehrenfeld).
Helping People Improve The World
Few people get the opportunity to work with someone who not only understands lean but practices it too – correctly. Often, individuals get all wadded up on a particular tool or concept and lose track of the bigger picture. Not Karyn. I have worked with Karyn for a couple of years and have partnered with her on an approach to making lean practical, applicable and fun. She knows many of the lean thought leaders personally while also being able to understand individual situational needs of the people she works with. None of the standard formulaic methods that you get from most consultants. Rather, Karyn creates tailored programs that use classic lean concepts, embedded in The Toyota Way, that focus on identifying and meeting the needs of the customer while focusing on continuous improvement. She understands the theory and application while also knowing that there is no substitute for Going and Seeing at the Gemba. Karyn is a true pleasure to work with and can help most journeyers progress along their path towards True North. Oh, and she is a wicked artist!Dennis Gawlik, Service Operations Executive
Karyn Ross is a lean practitioner, educator and coach with a passion for making the world a better place. She has outstanding lean expertise and the unique ability to turn lean thinking into delivering business results. With a focus on the service sector, Karyn applies Lean/Toyota Way principles to help organizations deliver value to their customers. Karyn’s inherent commitment to people as the heart and soul of how she coaches a team is core to her phenomenal success. Not only will your organization achieve its business goals, your people will learn how to sustain and elevate those results. If you or your organization has an opportunity to partner with Karyn, I suggest you do so; it will be an experience in driving business success you’ll not want to miss!Leslie Heckler, Senior Manager Business Process Improvement - Paychex, Inc.
The best coaches whether it be in sports, business, or life, not only teach you how to think for yourself, they make you feel valued as a person. Working with Karyn, she never lets me forget what I CAN do. She makes me feel safe to try, fail and try again. What I value the most about her work is she doesn’t give me the solution to my problem, she guides me to it, which forces me to learn along the way. Get your boots on because Karyn will walk with you to see your work where it happens, identify problems and help you reach your business or personal goals.
With Karyn, you are not just a customer, you are a valued and respected human being.
Tabitha Doran - LEAN Coach
We engaged Karyn Ross and her company shortly after a major consolidation of our organization. Specifically we brought Karyn in to help us instill a new culture across our national organization using the principles of LEAN. Our goal was to seek out new and better ways to focus and serve our customers while at the same time ensuring that we were as efficient and effective as possible in this pursuit. Karyn immediately helped us train key employees to think and practice LEAN methodologies while at the same time provided Senior Executives a new way to think about how we can better service our client base and grow our company while maintaining a keen eye on the bottomline. Karyn’s work has been a true success story at our company and we continue to engage Karyn on an ongoing basis to help us develop our focus, execution, and customer-centric culture.Marty Stowe, Chief Service Officer - National Payroll and HR Outsourcing Company
Karyn is an amazingly positive person with an abundance of knowledge about releasing creativity to make improvements. She is a true leader and supports a fresh new perspective in the continuous improvement field!Corinne Visscher, Owner - Bridge Barn Consulting
Tabitha Doran - LEAN Coach