October 26, 2016 karynross

LeanBlog Podcast With Mark Graban

Recently, I had the opportunity to do a podcast about The Toyota Way to Service Excellence: Lean Transformation in Service Organizations, with Mark Graban. Mark Graban is a lean consultant, author and expert on Lean in healthcare. His blog posts and podcasts have been attracting viewers to his blog, LeanBlog.org since 2005.

Mark and I discussed many topics including:

  • Why lean is more important in services than manufacturing
  • The importance of correct practice with a coach
  • The difference between lean transformation and striving for actually create and deliver peak service experiences

I hope you enjoy listening to the podcast.

To listen to the podcast, visit the Leanblog.org today!

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