In the Toronto airport waiting for my flight home. Lots of delays so I’m using my time to reflect and think! One of the things I’ve been thinking about is just how much I enjoy ‘going to see’ (in person and remotely)! After visiting new clients – or the wonderful people who aren’t clients but invite me to see their organization – people are often surprised, saying something like: “We expected you to tell us all the things we were doing wrong…but that didn’t happen! You helped us see all the good work we’re doing!” So I’ve been thinking about two things:
1. Why do we think so negatively? Assume that we’re going to be told what’s wrong…because when I visit people, normally I see that they are doing the best they can with the time and resources they have! And that they are doing a great job! And…
2. It also reminds me that when we ‘go see’ it’s important to remember to look for the positive, and speak kindly, especially when offering suggestions for improvement!
As I always say, “How we get there is as important as where we are going,” so please remember ‘go see, ask why’ and be kind to yourself and others!