Excited that my article on how lean can help us create new and better ways to work and care for customers and team members is in the July issue of ISE Magazine! Super proud to be able to tell the story of how Noah Goellner and my friends Hennig are fulfilling their purpose by using lean and creativity to make their community successful, and to give lots of other ideas about how organizations can use lean and their creativity during these challenging times. Lean isn’t just for removing waste, reducing cycle time and solving already known problems. It’s the way to create forward to a better future. Hope you enjoy the article! I always enjoy writing for ISE Magazine! ISEJuly2020_Ross
Tough Times Require Lean – ISE July 2020 June 30th, 2020karynross
Are you feeling discouraged that even after so much work, your organization hasn’t had a full lean transformation? And that you’re a failure if you haven’t been able to ‘make it happen’? Don’t be. Often, we get so caught up in the ‘ends’ the ‘BIG’ results we (or someone else) tells us is the only measure of ‘success’, that we lose track of the purpose: making things better. And that the way to make things better is to help people. So, instead of focusing on the ends, focus on helping people: the ‘means’. One person at a time. Single piece flow. Because when you help someone work in a more effective and efficient way, things will be better for the people they serve (their customers) and for them. And when you help one person, you’ve changed the world for the better. And that’s a huge success. So today, please focus on the process. Not on the results. Remember, ‘How we get there is as – or more important – than where we are going’. At work…and in life. Who will you help today?
If You Help One Person…It’s a Success! June 24th, 2020karynross
I’m not a gardener. I’ve never wanted to grow a garden, but last year I was inspired by visiting a client who had a HUGE organic garden in her back yard. So I decided to give it a try. I bought seeds and used old flower pots to plant a small container gardener on a table. (We have lots of bunnies and I want to share the space kindly with them.) Guess what? Nothing grew. I was disappointed (but not too surprised, because I’m not a gardener), so decided to try again this year with a little PDCA!
1. I’m not traveling, so I can water every day as needed!
2. I have a new table with a perforated surface so water doesn’t pool at the bottom of the pots on the table after it rains!
3. I’ve changed my attitude! Instead of thinking to myself ‘I’m not a gardener’ I’m thinking to myself ‘I’m learning by doing!’ I learned a lot by doing from last year, and I’ll learn more this year! And as I pay careful attention to the process every day, I’ll learn even more! Maybe I’ll even have some radishes, green beans and spinach to eat too!
So, if you want to do something, and you hear that little voice in your head saying “I’m not a _________ “ … stop! And tell yourself instead, “I’m learning by doing!” Then get going!
I’ll keep you posted on how my tiny garden is doing!
I’ve had a lot of questions and discussion lately about process improvement and value stream mapping. And one thing I’ve noticed is that sometimes, in those discussions, starting from deeply understanding customer needs – what should be happening from the point of view of each of your customers – is missing! It’s easy to get caught up in internal process…what we are doing now…and what would make things easier and better for us! But if those things don’t help get your customer what they want, when they want it, right the first time – flow value to the customer – then they are missing the point! So, when starting to work on an improvement, or creating a value stream map, please first ask yourself: what should be happening for our customers? And then, if you find you don’t know (and most often we really don’t) please ask them! It’s easy to be focused on ourselves, but improving for our customers means starting with – and focusing on – them!
Always Start with Customer Needs! June 24th, 2020karynross
When I started my own coaching and consulting business five years ago, I decided that instead of having a set fee for any of my services, I’d simply ask people who wanted to hire me to pay me whatever was comfortable and affordable for them. Not what they think my services are worth, or what value I will bring to them…but what is comfortable and affordable for them! I call this ‘Right-Sized-Pricing’. When I told people about my plan, most of them burst out laughing. “You can’t do that! That’s no way to run a business”, they said. “You’re crazy!” “You’ll starve!”, and “You’ll be out of business and back looking for a job before the year is out!” were some of the other things I heard.
Five years later, though, I’m still in business and doing very well. And in fact, during the pandemic, when many of my clients and potential customers have had a downturn, it’s a strategy that has both helped me help others (the reason I went into business in the first place), and also continue working while many other independent consultants have seen their business dry up. So how does Right-Sized-Pricing work? And why should you give it a try? Let me explain.
How Right-Sized-Pricing Works
Let’s say a business wants to hire me to coach them to get more clients, run their organization more effectively and efficiently or create new services. When I talk with the owner about how I can help them and they ask what my fees are, I simply say, “I don’t know your budget, and I don’t have a set fee for any of my services. Please let me know what’s comfortable and affordable for you, and we can go from there.” Most large organizations have hired consultants before so have some idea of what they’ve paid in past. Smaller organizations, or individuals, who haven’t previously hired a coach usually ask for some suggestions and I give them a range that other organizations their size have paid in past. With the caveat that if they can’t afford that range just to let me know! Usually, people take a few days to think about what price works well for them, and then they let me know. I do the same for coaching communities and workshops that I offer as well.
“Don’t people try to pay the cheapest possible price? Or get you to work for free? Don’t they try to cheat you”, people ask? Truth is, most people are unbelievably honest, and as I always explain, “Thinking that someone is going to cheat you says something about YOU and the way you are thinking. Not something about the other person!” In fact, in the five years I’ve been doing this, I’ve never had a large client suggest paying me less that I would have charged if I’d set the price. And small businesses and individuals often want to pay more than I think is reasonable, so I ask them to pay me less. And I’ve never had any client not pay me for services that I’ve given. Ever.
Why you should give Right-Sized-Pricing a Try
In today’s hard-hit economy people need help. Organizations of all sizes and individuals. Help to keep their businesses going, their families fed and a roof over their heads. And they don’t have a lot of disposable income. Using Right-Sized-Pricing will allow you to give people the help they need, when they need it. Without worrying about price. Just like it’s done for me. While other independent coaches and consultants sit idle, I’m helping people get through the crisis, continuing to earn an income and working towards fulfilling my business (and personal) purpose of helping people improve the world and creating a world of love before money. Just what, as a business, I’m supposed to be doing.
Still not sure that Right-Sized-Pricing is for you? Then my suggestion is that you give it a try with one potential new client. Ask the person what’s comfortable and affordable for them to pay and see what happens. Chances are they’ll come back with a price that’s acceptable to you, you’ll be able to give them the help they need and the world will be a better place. And for me, those are the best business — and human — outcomes possible!
Would you like to win a dress that I designed and sewed myself?! I’ve had so many requests for KRC dresses, that I’ve decided to auction some of the ones that I created in 2019! The auction starts on Monday, January 6, 2020…and winners will be announced on Monday, January 27, 2020!
But the auction I’m holding isn’t a regular auction!
It’s an “Acts of Kindness” Auction!
What does that mean? It means that to ‘win’ one of the KRC dresses shown below, you won’t be ‘bidding’ with money…you’ll be committing to “Acts of Kindness” that you will be doing if you win the dress! Why aren’t I auctioning off my dresses for money? Because that would be exclusive! Those with more money would have a better chance of winning! But here’s the great thing! Kindness is a wonderful equalizer! Because it doesn’t matter who you are, where you come from, what you believe, or what your financial situation is…there is ALWAYS something kind you can do for someone else!
So, here’s how to enter the KRC “Acts of Kindness” Auction!
For each dress that you want to bid on, comment on this post with:
Number and name of the dress you are bidding on
What Act of Kindness will you do to win the dress? (And the ‘Act of Kindness’ needs to actually be something you will do…like set up a stand to hand out sandwiches to homeless people…or walk dogs at your local animal shelter for 6 six weekends in a row…or help a new immigrant practice the language of your country!)
You can ‘bid’ on as many dresses as you would like…each just has to have a different Act of Kindness in your entry!
All dresses are hand-made, and (just like me!) imperfect! All will fit American women’s dress sizes Medium and Large.
Dress #1: Big Heart Dress
This is the first dress I ever designed and sewed! Made of linen, it has appliqued pockets with hand-embroidery that wraps around the back of the dress! I wore this dress to speak in Vilnius, Lithuania, and to the St. Petersburg Opera in Russia! It’s made of linen and a fabulous fuzzy material for the sleeves!
Dress #2: Big Pockets Dress
The hand-appliqued panels on this dress are actually huge pockets! The applique wraps around the back of the dress! Sleeveless, this dress can be wore on it’s own, or with a short or long-sleeved shirt underneath! I wore this dress at a Creativity Lab in Brazil! It’s made of linen and also has buttons sewn onto the pockets.
Dress #3: Red and Black
This dress is double-layered, with the lining serving as the longer part of the skirt! The hand-embroidered heart applique is actually a pocket! Fun! I wore this dress to speak in Brazil and in Colombia! It’s made of linen and is the most fitted of the dresses!
Dress #4: Heart-felt Poncho (A Poncho…not really a dress!)
This poncho is made out of the left-over material I had from making the sleeves on the Big Heart dress! I don’t like to waste…so I decided to make this free-form poncho! There’s also a hand-embroidered heart applique on the back! This is perfect to wear outside on a cool day…or inside as a top over a pair of jeans! One size fits everyone!
Dress #5: It’s Reversible!
The reason that this dress (really a skirt and top) is named It’s Reversible…is because the skirt actually is totally reversible! It can be worn on either side! The pocket on the skirt is hand-embroidered, and the heart on the top is hand-printed by me! I wore this skirt in many different places and to speak in Brazil! This is made out of cotton and can be machine-washed. Hang dry please! Don’t put it into the dryer!
Dress #6: Leafy Tunic!
I made this dress out of a remnant of fabric that I fell in love with at the store! The leaves go sideways because there wasn’t enough fabric to have them go up and down! So, I pinned the fabric to the dress-form and created a dress by wrapping and pinning. I used the little excess material there was to make the neck draping! This dress is made out of some kind of upholstery fabric, so it has a very sculptural look and feel when worn! I wore it in may places…and to teach a wonderful workshop in Antwerp, Belgium!
Although that is the end of the dresses…it’s not actually the end of the Acts of Kindness auction items! My friend – and very kind person – Ronak Shah, donated three beautiful paintings to the auction! Same rules to enter and win apply!
Painting 1: Koi
This beautiful enamel piece is 8 inches x 10 inches and is finished on all sides. Perfect and ready to hang anywhere in your house or apartment!
Painting 2: LKPF 1
This fun acrylic on canvas abstract creation is 12 inches x 12 inches and has finished edges! Ready to hang and enjoy immediately!
Painting 3: LKPF 2
Fun, funky and colorful, this 12 inch x 12 inch acrylic on canvas will brighten up any space you hang it in!
So, that is it for the auction items!
I can’t wait to see what kind of Acts of Kindness all of you come up with! And remember, all of your Acts of Kindness will benefit those receiving the kindness…will make you feel fabulous…and will support my Love and Kindness Project Foundation (www.loveandkindnessproject.org).
(And…even if you don’t win a dress or a painting, you can still do your Act of Kindness…because of that will simply create a better, kinder world for every single one of us!)
With lots of love and kindness!
2020 KRC “Acts of Kindness” Auction! January 5th, 2020karynross
Do you know why I love having clients?? One of the biggest reasons is that they inspire me every day with (among many other things!) their learning and insights! Yesterday, here’s what Suzannah DiMarco from the #ACWay team at Algonquin College of Applied Arts and Technology said: “Why do people just keep giving the same updates over and over again each day? Because they don’t have an easy, visual way, to see at a glance, what’s happening and their progress!” Great observation and reflection! So, if you’re in a situation where you keep hearing the same updates and information stated over and over again, take a look around and ask yourself, “Is there an easy way for people to ‘see’ this at a glance?” And if not, create one! Thanks, Suzannah for helping all of us ‘see’ more clearly!
Why do we keep hearing the same updates over and over again? July 26th, 2019karynross
Resistance is one of the most common topics I’m asked about in coaching. And people are often surprised when I say resistance doesn’t bother me. Why? Because resistance is simply part of human nature…and as coaches, since we are coaching people…human beings…we should expect it! Since I expect some kind of resistance at the beginning of asking people to work and think in new ways, I’m not surprised or disappointed when it happens. And I don’t take it personally. I know that part of human nature is to balk and dig our heels in when someone asks – or tells – us to do things differently. So what do I do when people are resistant? It depends. Sometimes I stay with them and lend them courage as they try the new way…sometimes I just give them time and space to process the request…and, sometimes I ask for leadership help. Whatever the choice, though, I always remember, the person I’m coaching is a valued and valuable human being…and that resistance is simply….HUMAN! What do you do when you encounter resistance? I’d love to know!
In the Toronto airport waiting for my flight home. Lots of delays so I’m using my time to reflect and think! One of the things I’ve been thinking about is just how much I enjoy ‘going to see’ (in person and remotely)! After visiting new clients – or the wonderful people who aren’t clients but invite me to see their organization – people are often surprised, saying something like: “We expected you to tell us all the things we were doing wrong…but that didn’t happen! You helped us see all the good work we’re doing!” So I’ve been thinking about two things:
1. Why do we think so negatively? Assume that we’re going to be told what’s wrong…because when I visit people, normally I see that they are doing the best they can with the time and resources they have! And that they are doing a great job! And…
2. It also reminds me that when we ‘go see’ it’s important to remember to look for the positive, and speak kindly, especially when offering suggestions for improvement!
As I always say, “How we get there is as important as where we are going,” so please remember ‘go see, ask why’ and be kind to yourself and others!
Go See. Ask Why? Be Kind. July 26th, 2019karynross
Excited to let everyone know that I’ve started a foundation! It’s called The Love and Kindness Project Foundation, and it’s the home for all the ‘love and kindness’ work that I’ve been doing. At The Love and Kindness Project Foundation, our mission is very simple. It’s to:
Foster projects that create love and kindness in the world.
So, if you want to order Love and Kindness Buttons, a Plant Kindness – Grow Love Yard Sign, start your own Helping Circle, or make a donation to support creative projects fostering love and kindness, visit us at: