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About Karyn Ross Consulting

We're here to help!

At KRC we teach you how to use creativity combined with The Toyota Way to Service Excellence lean principles and practices.
This enables you to create better ways of working so that you can satisfy each of your customers, be more effective and efficient, differentiate your company from your competitors, and fulfill your purpose for the long term.

Creativity

Develop your team’s ability to create new services and service delivery experiences your customers don’t yet know they want.

Customer Satisfaction

Provide flawless service delivery to retain your current customers and grow your business by attracting new ones.

Service Excellence

Use Toyota Way to Service Excellence principles and practices to create a company-wide culture of service excellence.

Service Process Improvement

Continuously enhance your team’s ability to deliver exactly what each customer wants, when they want it, right the first time.

our-approach

Our Approach

Helping People Improve the World

KRC is a different kind of consulting company.

We’re simply on a mission to fulfill our purpose of Helping People Improve the World. At KRC we want to help your company learn how to create better ways of working so that you can help more people and fulfill your purpose! That means we’re actively looking for ways to help as many people as we can!

Affordable, Accessible, Personal

Think your business is too small to afford our help? Think again! KRC’s unique ‘Right-Sized-Price’ business model means that every sized company can get the help they need. Worried that you’re too far away? Don’t be. KRC helps people all over the world! Our expertise in remote coaching, consulting and workshop facilitation means that the help you need is only a Skype or FaceTime call away! And at KRC, you’re never just a number. You’re a valued and valuable human being.

Capable, Confident, Independent

That’s what you’ll be after working with KRC! Using our Coached Practice ‘learn-by-doing’ approach you’ll immediately start learning how to create better ways of working by creating them, in your workplace, supported by your coach. And best of all? Our 3 times-a-week, 15-minute coaching sessions are designed to help you become capable, confident and independent in 6 to 12 months!

How we get there is as important as where we are going

Although results are important, at KRC we know they aren’t the only thing. Creating respectful, caring, kind and compassionate ways to work are just as important. Because that leads to an engaged team, better relationships with customers, suppliers and vendors and a better world. And it will allow you, your team and your business, to flourish thrive and grow forever.

how-krc-can-help-you

How KRC Can Help You

At KRC we're dedicated to helping your business flourish, thrive and grow now and for the long-term.

To learn more about how KRC's consulting, coaching, workshops and speaking can help your organization develop the capability and confidence needed for ongoing, long-term success, click on the tiles below.

Consulting

Consulting

Start With Purpose View Details
Coaching

Coaching

Learn By Doing View Details
Professional Development

Professional Development

Workshops & Speaking View Details
KRC's Mission & Values

KRC's Mission & Values

Right-Sized-Price Business Model View Details
Consulting

Consulting

Start With Purpose

Does everyone in your organization have a deep understanding of your purpose?

Does your company have a Vision of Service Excellence?

Most don’t. Although many companies have vision or mission statements, they’re usually focused internally – on what the company wants to achieve – not externally – on what their customers want and need – now and for the long-term.

At KRC, we believe that service – and service excellence – is ultimately about putting the needs of others – your valued customers – above your own. And, in order to do that everyone must have both a deep understanding of the organization’s purpose and a shared Vision of Service Excellence.

That’s why KRC always starts by helping your leadership team create your Vision of Service Excellence. Firmly rooted in both your company’s values and a deep understanding of your customers’ needs, your Vision of Service Excellence will give everyone a clear and simple picture of what service excellence looks like and what they’re striving together towards.

Then we’ll help you turn your vision into reality through our unique, highly effective, learn-by-doing, Coached Practice approach.

Coaching

Coaching

Learn By Doing

Once you’ve created your Vision of Service Excellence, KRC will help you start turning that vision into reality immediately.

We’ll do that through our 3 times-per-week, FaceTime or Skype, 15-minute Coached Practice sessions. These highly effective sessions are designed to:

• Teach people how to generate creative, new ideas and turn them into better ways of working right away;

• Give people a structured, systematic way to develop the discipline and stamina needed for long-term behavioral and mindset changes;

• Support and nurture people’s efforts and confidence as they learn a new way of working;

• Provide expert coaching in-the-moment to both enable correct practice and show people how to apply their learning in diverse situations;

• Work with people’s work schedules, not against them! Short, frequent coaching sessions don’t disrupt work and insure daily progress.

As well as teaching people how to create better ways of working, KRC’s Coached Practice approach has many other benefits, including:

Speed: No time wasted in long, theoretical, up-front training classes. People simply start learning by doing. After 6 weeks of being coached, people are ready to begin coaching others.

Scalability: Because people begin coaching others quickly, creating better ways of working through Coached Practice scales quickly and organically throughout the organization.

Sustainability: Experiencing the real-life, immediate impact of learning by doing and teaching others in alignment with the organization’s Vision of Service Excellence insures long-term sustainability.

Engagement: What really engages people at work isn’t jeans-days or pizza parties. It’s the intrinsic reward of being part of something bigger than oneself and truly serving the needs of others. And that’s what Coached Practice provides.

Coached Practice. It’s what differentiates KRC’s approach from others and why the people we help are so successful in continuously creating better ways of working, now and for the long-term.

Professional Development

Professional Development

Workshops & Speaking

KRC’s Workshops:

If you’re looking for a workshop that is low on PowerPoint slides and boring theory, and high on practical, hands-on, learning by doing, then our workshops are for you!

Workshop Topics:
Practical Creativity: Using Creativity & Lean to Create Better Ways of Working

How to Coach for Creativity and Service Excellence

Creating Effective, Efficient and Personal Service Throughout Your Organization

All workshops are suitable for conferences, consortiums and team events and are available in ½ Day, One-Day and Two-Day formats. Remote and in-person options available. And, as an added bonus, all workshop participants create a What’s Next Plan to turn their learning into action in their workplace and receive a follow-up ‘help’ session two weeks later!

Team Professional Development Series:

Looking for a way to engage your team in ongoing professional development that applies directly to your workplace? Then KRC’s Professional Development Series are for you!

The Toyota Way to Service Excellence Professional Development Series:
Ten, 45-minute, interactive, guided video-conference sessions based on The Toyota Way to Service Excellence

Creativity Lunch & Learn Pop-Ups:
45-minute, remote or in-person, guided Practical Creativity and Divergent Thinking experiences.

KRC Speaks!

If you’re looking for an engaging speech personalized for your organization or a keynote for your conference, KRC would love to help! Current speaking topics include:

Practical Creativity: Using Creativity and Lean for Long-Term Success

Service Excellence is Effective, Efficient and Personal

You are Creative! Oh Yes YOU Are!

Fulfilling Your Purpose: Your Business is About More Than Making Money!

Don’t see a workshop, professional development series or speaking topic that would help your organization? Then give us a call! We’d love to create one that meets your needs!

KRC's Mission & Values

KRC's Mission & Values

Right-Sized-Price Business Model

Our business model: Right-Sized-Price

At KRC we understand that everyone has a budget. And that everyone needs help. That’s why we don’t have set prices for any of our services. We simply ask that you look at your budget and what’s comfortable for you. Then we’ll work together to figure out what KRC can do to help.

Our Commitment: KRC will never turn away anyone who is truly committed to learning, to fulfilling their purpose and making a better world. We’ll always find a way to help!

More About Our Mission & Values

Our Mission
Helping People Improve the World means that KRC will respect each person’s humanity while supporting them as they gain confidence in working together in new ways. By teaching people to be creative thinkers, we enable them to solve problems, make improvements, build relationships and create communities inside and outside of work.

Our Values
At KRC, we believe that we’re put here on earth to help each other. As we continually improve ourselves and help each other, we work together to improve the world. We value:

Service: Help is more valuable than money. Service means putting the needs of others above your own.

Synthesis: Bringing together, not taking apart; ‘And’ instead of ‘Either/Or’; Making connections that build peaceful communities.

Multiplicity of Perspectives: Every being is different and put here on earth to fulfill its unique purpose and make a necessary contribution to the whole.

‘I can’: Everything you can imagine is real (Pablo Picasso); The difficult is what takes a long time, the impossible just takes a little longer (Fridtjof Nansen). There is always a way: we simply need an open mind to the spirit of challenge and the possibility inherent in seeming impossibilities.

Responsibility: Creating the world we live in – now and for the future – is each of our responsibilities; with every choice we make, we are actively creating that world; KRC values finding ways of living and working that will enable life to flourish forever (John R. Ehrenfeld).

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“How we get there is as important as where we are going.”

our-services

Our Services

All of KRC's services are designed to enable everyone in your organization to put their learning into practice immediately.

In-person and remote options available.

Coaching

We help you develop a strong coaching culture by coaching you to coach!.

Consulting

We help you align your organization so that everyone strives towards your vision of service excellence together.

Professional Development

Our workshops are customized to meet your needs and involve immediate, hands-on practice in your organization.

Custom Services

Don’t see what your business needs here? We’ll work with you to create a custom option that meets your needs.

our-service

Who We Are

Karyn RossI’m Karyn Ross, coauthor of the Shingo Award-winning,  The Toyota Way to Service Excellence: Lean Transformation in Service Organizations. 

An internationally experienced consultant, coach and lean practitioner, I’ve taught organizations of all sizes, in sectors as diverse as insurance, HR, transportation and retail how to use creativity combined with Toyota Way principles, practices and tools. This powerful combination enables organizations to create better, more effective and efficient ways to work and the peak services that each of their customers wants, now and for the future.

While many other Lean consultants focus on implementing tools, I teach your team how to use Practical Creativity™ to continuously strive towards service excellence. By developing each person’s capability through Coached Practice, I focus on the means: the ‘how’, and not just the ‘ends’ or the results, because “how we get there is as important as where we are going”.

A practicing artist, with an MFA in Sculpture, I specialize in developing your team’s creativity and divergent thinking skills so that your organization can flourish, thrive and grow and fulfill it’s purpose.

The Toyota Way To Service Excellence

A Shingo prize-winning must-read for executives, managers, consultants and front-line workers, this essential book takes the proven Lean principles of the bestselling Toyota Way series and applies them directly to the industries where quality of service is crucial for success. Using the famous 4P model, Jeff Liker and Karyn Ross show you how to develop the Lean practices your organization needs to develop people and processes that surprise and delight each of your customers.

Fascinating case studies drawn from original research and real-world examples of Lean-driven success in a range of service industries, including healthcare, insurance, financial services, and telecommunications, illustrate that Lean principles and practices work as well in services as they do in manufacturing.

 

recent-activities

Karyn’s Recent Activities

Check out Karyn's latest keynotes, presentations, podcasts, webinars and white papers!

1st Lean Conference International – Manaus, Amazonas, Brazil – March 9, 2018
Presentation – How to Coach for Creativity and Service Excellence: Karyn’s Coaching Tips and Tricks – 10/25/17 – Ottawa, Canada
ELEC 2017 – November 7 – 10, 2017 – Nijmegen, the Netherlands
Lean Six Sigma Conference, University of Alabama, Huntsville
2017 Washington State Government Lean Transformation Conference
2017 Colorado Lean Summit – 9/14/17
Iowa Lean Consortium – Kata for Creativity and Service Excellence Workshop – 9/12 & 13, Ankeny, IA
Gemba Academy Podcast: How to Apply Lean Through Virtual Coaching
work

Karyn’s Writing

Click on a photo to read Karyn's Fresh Starts, blog posts, articles and interviews.

12/6/17 – It’s a good idea!!
12/5/17 – Don’t just copy! Create!!!
12/1/2017 – Do you know where you’re headed?
11/27/17 – IT’S TOO COMPLICATED! (Yes, I’m shouting!)
11/22/17 – Working Together!
11/20/17 – We’re all on the same (the customer’s!) team!
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Helping People Improve The World

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Featured Clients

Dietmar Goellner, CEO, Goellner, Inc., Karyn Ross, Karyn Ross Consulting, Noah Goellner, Global Director of Continuous Improvement, Goellner, Inc




Hennig’s Commitment to Service Excellence

Although many organizations use lean in manufacturing, Hennig has taken the commitment to serving customers one step further and harnesses the power of Lean in their service operations as well.  Hennig’s vision statement "To Make Our Customers Successful" is the company's roadmap to both what they want to be and how they are going to get there.

About Hennig

Since 1950, Hennig Worldwide has been designing and producing custom machine protection and chip/coolant management products for state-of-the-art machine tools, creating regional jobs, serving their local communities, and supporting the global needs of machine tool customers.


Karyn Ross, Karyn Ross Consulting, Neha Singh, CEO, PACE

PACE Embraces Leadership Coaching

PACE’s vision is to help as many organizations as possible achieve success. Already a well-known, successful partner for change management and continuous improvement in Northern Ontario, PACE is taking the next step on their own - and their clients’ journey - by focusing on leadership coaching.

About Pace

Located in Sudbury, Ontario, Canada, PACE (Partners in Achieving Change Excellence) helps clients in the human services and mining industries achieve success by combining change management and operational excellence training and consulting.


Dan, Elaine (owner), Nicole, Sarah, Oliver




Ekemp Uses Lean in Small Business for Big Benefits

Ekemp uses lean to develop creative ways to satisfy their customers, increase efficiency and stay one-step-ahead of the competition. Ekemp has found that as a small business of five, finding the best ways to work together as a team is what will help them fulfill their Vision of Service Excellence: ‘Helping You Today for a Brighter Tomorrow!

About Ekemp

Located in Bury, UK, EKemp (EK Employment Law Consultants) provides services to insolvency practitioners in fulfilling their obligations in relation to the employees of insolvent companies and to directors of insolvent companies who might be seeking to claim redundancy.


Karyn Ross, Joe Pellicano, Director, Strategic Initiatives




PrimePay Uses the Power of Lean to Satisfy Customers

Understanding that service excellence is today’s differentiator, PrimePay has used lean principles, practices and tools to create the best way to flow value to each of their customers for the past two and a half years. The PrimePay team knows that focusing on service to their customers will help them fulfill their goal of empowering small businesses to succeed.

About PrimePay

PrimePay is a company of 500 employees headquartered in West Chester, PA. PrimePay offers payroll, time and attendance, HR services, and employee benefits service and are especially focused on serving small businesses with between one and one hundred employees.


get-connected

Connect with Us!

      By teaching people to creatively use The Toyota Way to Service Excellence principles and practices, we enable them to solve problems, make improvements, build relationships and create communities inside and outside of work!

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Recommendations

  • Dennis Gawlik, Service Operations Executive

    Few people get the opportunity to work with someone who not only understands lean but practices it too – correctly. Often, individuals get all wadded up on a particular tool or concept and lose track of the bigger picture. Not Karyn. I have worked with Karyn for a couple of years and have partnered with her on an approach to making lean practical, applicable and fun. She knows many of the lean thought leaders personally while also being able to understand individual situational needs of the people she works with. None of the standard formulaic methods that you get from most consultants. Rather, Karyn creates tailored programs that use classic lean concepts, embedded in The Toyota Way, that focus on identifying and meeting the needs of the customer while focusing on continuous improvement. She understands the theory and application while also knowing that there is no substitute for Going and Seeing at the Gemba. Karyn is a true pleasure to work with and can help most journeyers progress along their path towards True North. Oh, and she is a wicked artist!

    Dennis Gawlik, Service Operations Executive
  • Leslie Heckler, Senior Manager Business Process Improvement - Paychex, Inc.

    Karyn Ross is a lean practitioner, educator and coach with a passion for making the world a better place. She has outstanding lean expertise and the unique ability to turn lean thinking into delivering business results. With a focus on the service sector, Karyn applies Lean/Toyota Way principles to help organizations deliver value to their customers. Karyn’s inherent commitment to people as the heart and soul of how she coaches a team is core to her phenomenal success. Not only will your organization achieve its business goals, your people will learn how to sustain and elevate those results. If you or your organization has an opportunity to partner with Karyn, I suggest you do so; it will be an experience in driving business success you’ll not want to miss!

    Leslie Heckler, Senior Manager Business Process Improvement - Paychex, Inc.
  • Tabitha Doran - LEAN Coach

    The best coaches whether it be in sports, business, or life, not only teach you how to think for yourself, they make you feel valued as a person.  Working with Karyn, she never lets me forget what I CAN do.  She makes me feel safe to try, fail and try again.  What I value the most about her work is she doesn’t give me the solution to my problem, she guides me to it, which forces me to learn along the way.  Get your boots on because Karyn will walk with you to see your work where it happens, identify problems and help you reach your business or personal goals.

    With Karyn, you are not just a customer, you are a valued and respected human being.

    Tabitha Doran - LEAN Coach
  • Marty Stowe, Chief Service Officer - National Payroll and HR Outsourcing Company

     We engaged Karyn Ross and her company shortly after a major consolidation of our organization. Specifically we brought Karyn in to help us instill a new culture across our national organization using the principles of LEAN. Our goal was to seek out new and better ways to focus and serve our customers while at the same time ensuring that we were as efficient and effective as possible in this pursuit. Karyn immediately helped us train key employees to think and practice LEAN methodologies while at the same time provided Senior Executives a new way to think about how we can better service our client base and grow our company while maintaining a keen eye on the bottomline. Karyn’s work has been a true success story at our company and we continue to engage Karyn on an ongoing basis to help us develop our focus, execution, and customer-centric culture.

    Marty Stowe, Chief Service Officer - National Payroll and HR Outsourcing Company
  • Corinne Visscher, Owner - Bridge Barn Consulting

    Karyn is an amazingly positive person with an abundance of knowledge about releasing creativity to make improvements. She is a true leader and supports a fresh new perspective in the continuous improvement field!

    Corinne Visscher, Owner - Bridge Barn Consulting
  • Dennis Gawlik, Service Operations Executive

    Few people get the opportunity to work with someone who not only understands lean but practices it too – correctly. Often, individuals get all wadded up on a particular tool or concept and lose track of the bigger picture. Not Karyn. I have worked with Karyn for a couple of years and have partnered with her on an approach to making lean practical, applicable and fun. She knows many of the lean thought leaders personally while also being able to understand individual situational needs of the people she works with. None of the standard formulaic methods that you get from most consultants. Rather, Karyn creates tailored programs that use classic lean concepts, embedded in The Toyota Way, that focus on identifying and meeting the needs of the customer while focusing on continuous improvement. She understands the theory and application while also knowing that there is no substitute for Going and Seeing at the Gemba. Karyn is a true pleasure to work with and can help most journeyers progress along their path towards True North. Oh, and she is a wicked artist!

    Dennis Gawlik, Service Operations Executive
  • Leslie Heckler, Senior Manager Business Process Improvement - Paychex, Inc.

    Karyn Ross is a lean practitioner, educator and coach with a passion for making the world a better place. She has outstanding lean expertise and the unique ability to turn lean thinking into delivering business results. With a focus on the service sector, Karyn applies Lean/Toyota Way principles to help organizations deliver value to their customers. Karyn’s inherent commitment to people as the heart and soul of how she coaches a team is core to her phenomenal success. Not only will your organization achieve its business goals, your people will learn how to sustain and elevate those results. If you or your organization has an opportunity to partner with Karyn, I suggest you do so; it will be an experience in driving business success you’ll not want to miss!

    Leslie Heckler, Senior Manager Business Process Improvement - Paychex, Inc.
  • Tabitha Doran - LEAN Coach

    The best coaches whether it be in sports, business, or life, not only teach you how to think for yourself, they make you feel valued as a person.  Working with Karyn, she never lets me forget what I CAN do.  She makes me feel safe to try, fail and try again.  What I value the most about her work is she doesn’t give me the solution to my problem, she guides me to it, which forces me to learn along the way.  Get your boots on because Karyn will walk with you to see your work where it happens, identify problems and help you reach your business or personal goals.

    With Karyn, you are not just a customer, you are a valued and respected human being.

    Tabitha Doran - LEAN Coach
  • Marty Stowe, Chief Service Officer - National Payroll and HR Outsourcing Company

     We engaged Karyn Ross and her company shortly after a major consolidation of our organization. Specifically we brought Karyn in to help us instill a new culture across our national organization using the principles of LEAN. Our goal was to seek out new and better ways to focus and serve our customers while at the same time ensuring that we were as efficient and effective as possible in this pursuit. Karyn immediately helped us train key employees to think and practice LEAN methodologies while at the same time provided Senior Executives a new way to think about how we can better service our client base and grow our company while maintaining a keen eye on the bottomline. Karyn’s work has been a true success story at our company and we continue to engage Karyn on an ongoing basis to help us develop our focus, execution, and customer-centric culture.

    Marty Stowe, Chief Service Officer - National Payroll and HR Outsourcing Company
  • Corinne Visscher, Owner - Bridge Barn Consulting

    Karyn is an amazingly positive person with an abundance of knowledge about releasing creativity to make improvements. She is a true leader and supports a fresh new perspective in the continuous improvement field!

    Corinne Visscher, Owner - Bridge Barn Consulting

Karyn Ross Consulting

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